This document was last revised & updated on Monday 2nd of November 2015.
We at Roxwall Webs, adhere to refund or cancellation Policies for all the web services providing to our customers. To know the complete details about our policy, We request you to refer the respective service level agreement.
If a customer willing to request for a cancellation means then he or she has to send a mail to email@example.com or firstname.lastname@example.org, or they can send a mailing letter to our official address. Then our finance and management team will analyze the issues deeply and advice you related to further process.
If the problem/issue is from our side, then client will get activation code within one week of time from the date of his request by our accounts team. Then further money refund process will be taken care by Roxwall Webs team. If they didn't receive any mail then their request won't be considered valid.
Roxwall Webs adopts to various refund policies related to our different services. For More details please refer our individual service agreement.
If a client request for a cancellation of project then Roxwall Webs will not guarantee for the acceptance of refund. We will analyze the various factors involved in this project, such as verification of signed contract, Email Acceptance, signed electronically signed or physically signed between the two parties then only we decide to go for refund or not.
Roxwall Webs is not responsible for reimbursement for any transaction charges made
for the project. Also amount send to third parties for the services rendered, or any miscellaneous charges that are
not recoverable for Roxwall Webs.
|#||Reasons for Cancellation||Refund Policy||Explanation of Refund Policy|
|1||Work Order Cancellation After the client Complete the payment transaction|
|2||Within 24 Hours after Placing the Order||Money refund of 90% will be guaranteed||We will deduct 10% of the total amount paid becoz of incur costs for payment gateway and accounts while returning the money to client account.|
|3||Within 2-3 Days after advance payment is done||Money refund of 50% will be guaranteed||Designer, Developer and Project Manager will be allocated on the day when we get the financial confirmation. So only We will deduct 50% of the amount.|
|4||After 3 Days from the date of confirmation||No Refund||No Refund|
|5||Possible Other Reasons to claim for refund:|
|6||If the client pay extra amount by mistake||100% of the Extra money will be refunded.||We will Refund 100% payment after deduct Payment gateway charges.|
|7||If the client Does not like the Design.||No Refund||For Every project we will strive our best to understand the concept before starting the work. Also we will allow multiple iterations of the design until the client gets satisfied. In case the client don’t like the designs then we will sit with the client and make the corrections accordingly. So in this case No Refund is possible.|
|8||Work Delay||Upto 50% of the Total Payment Made||We will check all the mail and project documents and rectify the issues. If the Issues is from our side then we will refund 50% of the total payment made.|
|9||Technical Glitches||No Refund||If there is a problem with the hosting and domain issues from third party vendors then we are not responsible for the losses.|
|10||SEO||No Refund||if there is a problem with the SEO issues from third party vendors then we are not responsible for the losses.|
|11||Domain Name||No Refund||If you wish you can transfer it from us to anywhere you need. This cloud not applicable for a newly purchased domain.|
|12||Hosting||No Refund||If you wish you can transfer it from us to anywhere you need.|